Refund Policy
Last Updated: [01/01/2025]
We value your satisfaction with our wedding video editing services. This Refund Policy outlines the conditions under which refunds are provided.
Eligibility for Refunds
Refunds may be considered under the following circumstances:
1. Incomplete Delivery:
If the final video is not delivered as agreed.
2. Technical Issues:
If the delivered video contains unresolved technical errors that cannot be corrected.
3. Non-Delivery of Service:
If the service cannot be provided due to reasons on our end.
Non-Refundable Cases
Refunds will not be provided in the following situations:
1. If the customer fails to provide the necessary photos, videos, or information required to complete the service.
2. After the final video has been delivered and approved.
3. For delays caused by issues outside our control, such as late submissions of materials by the customer.
Refund Process
- To request a refund, please contact us at [email protected] within 7 days of receiving the video.
- Provide detailed reasons for the refund request, along with any supporting evidence (e.g., screenshots, correspondence).
- We will review your request and respond within 5 business days.
Partial Refunds
In certain cases, we may offer partial refunds if only a portion of the service was completed or delivered.
Contact Us
For any questions or concerns about this policy, please contact us at:
Email: [email protected]
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