At promotegram, customer satisfaction is our top priority. If you are not fully satisfied with our video editing services for children, we offer the following refund policy:

1. Eligibility for Refunds
Refunds are available within 14 days of the purchase date if you are dissatisfied with the delivered video content. Refunds are only applicable if:
– The video does not meet the agreed-upon specifications or quality.
– The product has not been downloaded or used.

2. Requesting a Refund
To request a refund, please contact us at [email protected] with your order details and the reason for the request. We aim to resolve any issues and offer revisions where possible before processing a refund.

3. Non-Refundable Cases
We do not offer refunds in the following cases:
– If the video has been downloaded, shared, or used.
– Change of mind after the service has been rendered and delivered as per the agreed terms.

4. Refund Processing
Once your refund request is approved, the refund will be processed via PayPal, and the funds will be returned to your original payment method within 7-14 business days, depending on PayPal’s processing time.

5. Contact Us
If you have any questions regarding our refund policy, feel free to reach out at [email protected].