Effective Date: July 2, 2025
At Promotegram.com, we strive to deliver high-quality, customized video editing services for real estate professionals. Due to the nature of digital and personalized services, our refund policy is outlined below to ensure transparency and mutual understanding.
Because all our services are custom-made and based on user-submitted content, full refunds are not available once the editing process has started or a draft has been delivered.
Partial refunds may be considered only under the following conditions:
You submitted complete and functional media files, but the final result was of extremely poor quality and cannot be reasonably corrected.
You placed and paid for an order, but no work was started within 48 hours, and you requested cancellation before any editing began.
In these cases, up to 70% of the original payment may be refunded, depending on the progress of the project.
If you’re unhappy with the result, we offer up to 2 free revision rounds to make adjustments based on your feedback. If the project remains completely unusable after revisions, a partial refund may be reviewed.
Please note: Personal taste or subjective dissatisfaction (e.g. “It’s not what I imagined” or “I don’t like the feel”) is not a valid reason for a full refund, as all videos are created based on the materials and brief you provide.
To request a refund, you must contact us within 7 days of receiving your video. Please include the following in your email:
Your order number
A clear explanation of the issue
Screenshots or a sample file, if applicable
📧 Email: [email protected]
We will review your request within 3 to 5 business days and notify you of the outcome.
Promotegram.com reserves the right to cancel any order that includes inappropriate, offensive, or illegal content, or in cases of abusive communication with our team. Depending on the situation, a full or partial refund may be issued.